Flooring Design Group.
Our goal is to exceed every homeowner’s expectations. It’s important to us – and we know how important your JD Power Customer Satisfaction Ratings are. That is why we have a gorgeous showroom and interactive tools to ensure that your homeowners are completely satisfied with the selection process.
But there are times when FDG will be relating with the homeowner after the selection process. Occupied service is an unfortunate reality in our business. To reduce inconvenience to our builders and the homeowners, we make an extra effort to make the experience as painless as possible.
We attempt a minimum of three contacts for any service appointment.
Once a builder has reported the need for an appointment, we call the homeowner to set up the appointment.
After three attempts, we send a letter to confirm that every effort has been made to reach the homeowner.
After the appointment has been made, we send a postcard to remind the homeowner to help eliminate missed appointments.
As additional insurance, we call the homeowner the day before every appointment as one last reminder.
The day after the appointment, we call again to make sure the job was successful.
Again our goal is to exceed the builder’s and every homeowner’s expectations, with the selection process, the installation process, and with any service calls after installation and closing.